An update regarding our work to address the issues with Lumen (10-13)

Following extensive analysis, our teams have put into practice a revised production process. 

In the new process, the pump and radiator of the Lumen are assembled in a way that does not risk soldering material residue being released into the loop. This combined with using a tried-and-tested liquid from a different supplier, has been proven to be an effective solution in accelerated high-temperature testing, where no issues have been found. 

This means we are confident in re-affirming our originally communicated timeline: replacement Lumen units should be available and shipping out to affected customers starting the second week of November. 

For any further questions or to request additional information, please reference the resources below.

Resources and links:

Form to request an updated unit

Updates and information

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