Replacement units on their way (11-16)

The updated version of Lumen (Lumen V2 units) are now on their way to those who have signed up for a replacement through our dedicated website. 

Following the order of signup, a Customer Service agent will have already reached out; or should be in touch soon, to confirm shipment. A Lumen replacement unit can still be requested here.

We expect to have availability of the Lumen restored soon and will post an update once V2 has hit the shelves. 

For any further questions or to request additional information, please reference the resources below.

Resources and links:

Form to request an updated unit

Updates and information

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